Saturdays ,Sundays and Holidays not included in Delivery Time
*Please be sure you are selecting the service that fits you best! Read the descriptions below.
Acuity Revamp- I do not add services for you this is strictly a revamp your whole acuity site will be customized from head to toe.
Brand New Acuity- Please choose this option if you would like me to add your services for you alongside with the design!
Please Read Before Purchasing:
- Before starting you MUST have a Acuity account and plan ready!
-Business days DOES NOT include weekends or holidays!
- Turnaround Time starts once all information is sent and payment is received!
-All Photos must be high qualty NO SELFIE TYPE PHOTOS WILL BE ACCEPTED
Our custom acuity Includes 3 Free Revisions (Font, Color, or Placement change)
There is a THREE revision limit only. After that, a fee is required per additional revision of $15
ALL REVISIONS REQUIRE ADDITIONAL 3-4 business DAYS
No selfie photos or cell phone pictures will be accepted. Clients must submit PROFESSIONAL PHOTOS only! If no professional photos or photo shoots are scheduled, a $40 stock photo fee will be invoiced before your project begins. There is absolutely no exception to this policy.
All communication will take place Monday-Thursday 9:00 am until 4:00 pm unless otherwise stated. Phone calls and consultations must be scheduled ahead of time on Fridays only. Please allow up to 48 hours for a response outside of business hours (weekends, holidays, and vacations).
DESIGN FORM POLICIES
All design information MUST be submitted via your design form. No outside emails containing information, text, or images will be accepted. If there is an issue with uploading your information, please contact me and DO NOT press submit if all of your information is not included.
All text for websites, Acuity designs, and flyers MUST be submitted via PDF. If you have a URL link to your Acuity information or website text, you may submit that. If you are using all new information for this design then you must submit a PDF file with all of the text you want me to use.
DO NOT split up submission information. For example, if you are awaiting the files from your photographer, please wait to submit your design form until you have everything on hand to submit. DO NOT just submit your design form and attempt to email the rest at a later time. A new design form link will be provided to you so that you may submit everything in one place.
DESERTION OF PROJECT
If you stop communicating with me about your project for longer than 3 weeks, a $20 desertion fee will be assessed to restart your project. Once the desertion fee is paid your project will be scheduled to restart the following week.
If your project is deserted for over 3 months, a fee of $90 will be assessed. Projects deserted for over 6 months will assessed a fee for half of the value of the original project price.
Halting communication means that I do not get a reply from you about an emailed preview or you have not communicated a vacation, break, or halting of your project for outside reasons. If these reasons are communicated, the above fees will not have to be assessed.
No refunds are given once the first preview(s) are emailed.
Acuity Booking Site
- After checkout, sign into the client portal to complete and email the required information to in order to begin the design process. Failure to do so will result in order delays.
- During the design process, all communication will happen via email. (Be sure to read the TERMS & CONDITIONS for more information on the communication policy and Do Not Disturb clause).
- Proofs will be sent via email within the listed turnaround time. Review proofs and check for any errors, misspelled words, or missing information. Any changes you would like made to the design should be provided during this step. Octavia Design Co allows 3 FREE revisions, any additional revisions will result in an additional fee.
- After the revisions process (or if no changes are needed), the final files of your designs will be sent via email. Once final files are sent no more edits will be made to your designs.
This process requires a signed service agreement from both parties which I will send to you as soon as the service is booked. No work will be done until that service agreement is signed by both parties. Please read all of the informational graphics that are sent following your booking and follow the directions precisely in order your your order to be completed with no error.